Exclusive True Story Series #2 Keyboard & Trackpad No Respond

MacBook Air M1 Keyboard Trackpad

Intro to MacBook Air Keyboard & Trackpad No Respond

For many of us, if the keyboard and trackpad on our MacBook Air or MacBook Pro no respond, can’t type, and can’t tap, it’s a disaster! The first thought that comes to mind is to look for a repair place, an authorised service centre or a third-party repair shop. But should you?

Story Begin

In this true stories series, we will share a client’s experience with us. Let’s call her Miss A. She is a student from China, currently staying in Bangi while studying at a university in Bandar Sunsuria, Sepang.

Miss A uses her MacBook Air M1 for her studies and relies heavily on it for research, assignments and tests. One day, out of the blue, the MacBook Air keyboard and trackpad stopped working. Miss A assured us she didn’t drop, knock or do anything that could damage the Mac.

What did Miss A Did About Her Keyboard & Trackpad?

Miss A’s lecturer and friends at the university advised her to get it repaired at the nearest authorised service centre at Aeon Mall Nilai. After she handed over her Mac to them, they gave her a quotation for bottom casing replacement. This replacement included the keyboard, trackpad, battery, speaker, and palm rest, with an estimated cost of over RM2000.

Miss A doubted the high cost and contacted us for a second opinion.

After checking, we found that the problem was actually with the logic board’s signal transmission input and output controller. It is not the keyboard and trackpad themselves. This means that if Miss A had paid RM2000+ for the bottom case replacement, the issue would still not be resolved.

What’s next for Miss A?

After identifying the issue, we quoted Miss A a repair price that was more than half cheaper than what the service centre quoted. Moreover, we accurately identified the problem causing the keyboard and trackpad to malfunction.

A few months have passed, and the issue has not reoccurred, confirming that our diagnosis and repair worked! So, our advice to everyone is that sometimes it’s really good to ask for a second opinion.

Conclusion to MacBook Air Keyboard & Trackpad No Respond

Do take note that all service centres charge a diagnostic fee if your standard warranty has expired. Moreover, they would take between seven to fourteen days to diagnose and provide a quotation. Also, keep in mind that all official service centres do not repair; they only replace parts. This means higher costs and no data retrieval if you don’t have a backup.

Contact us

As dedicated Mac users for over 15 years, we understand the frustration and helplessness that arise when your beloved Mac computer unexpectedly breaks down. But fear not! At YP Mac, we wholeheartedly focus on addressing and resolving precisely those distressing situations!

We offer hassle-free Mac repairs, as highlighted by our tagline: “Simplify Mac repairs with us.” Our commitment lies in providing convenient solutions for all your Mac-related needs.

Our skilled technicians streamline the repair process thus ensuring quick and efficient service. Trust us for a seamless experience and join our satisfied customers today.

Contact us now for any inquiries you might have or visit us at

YP Mac Office Location

Our office is situated at 1Powerhouse in Bandar Utama, Petaling Jaya. If you plan to visit, simply click here for easy directions to our office. Our office is conveniently accessible by public transport (MRT). Just disembark at Bandar Utama station, take Exit A, follow the signboard instructions and head towards Avante Hotel and 1Powerhouse.

Alternatively, if you’re within the Kuala Lumpur or Selangor area, take advantage of our complimentary pick-up and drop-off service.

Our present operating hours are from 9am to 7pm on Mondays to Fridays. From 9am to 2pm on Saturdays and by appointment on Sundays and Public Holidays.