Intro to Mac Warranty Service
Mac Warranty Service ~ Need help send Apple Device for claim? Recently, two clients approached us for help in sending their Apple devices for warranty claims. At first, we wondered why they needed assistance, as the process seemed straightforward. However, after listening to their experiences, we realised how a simple warranty claim could become complicated. That is why we decided to introduce this service.
Why They Need Us For Their Warranty Claim
The first case was quite straightforward. Let us call her Client A. She tried to book an appointment with the warranty department, but her busy schedule kept clashing with the available slots. She kept delaying it ~ today, tomorrow, and then the next day, until the last day of her warranty. In a rush, she contacted us to send it on her behalf. Luckily, we managed to sort everything out just in time.
The second case with Client B was more complicated. Client B’s iPad Air 5 suddenly stopped turning on, so she visited a local premium reseller to claim the warranty. However, they told her the iPad had a slight bend, making it ineligible for a free repair. Instead, she was asked to pay RM2400.00 for the repair. Shocked, she insisted that the iPad had never been bent, dropped, or physically damaged. Feeling frustrated and cheated, she came to us for help. We took over and sent her iPad to the official service centre, where we successfully secured a brand new replacement unit for her.
We understand that dealing with warranty claims can be frustrating, whether due to a packed schedule or difficulty understanding technical terms. That is why we are here to handle the process for you and make everything hassle free.
Prefer to Send The Warranty Claim Yourself?
We always encourage you to visit the official Apple Store at TRX KL for your warranty claims. They are more professional and have no conflict of interest, unlike some third party resellers who may reject claims, whether intentionally or not, as seen in Client B case above.
Image credit to appletoolbox
Before heading there, make sure to book an appointment with the Genius Bar. Apple only handles repairs, warranty claims, and other services by appointment. If all slots are full, they will not attend to you, even if you go there personally or make a scene. Also, be aware that their buff security guards are always around, so do not try anything funny!
Conclusion to Mac Warranty Service
Every Apple device comes with a support warranty date, which you can find directly on your device. If you ever forget, checking it is quick and easy. Still have questions? Contact us!
Contact Us
For the fastest reply, WhatsApp us, and we promise to respond soon. For more great posts, visit us at ypmac.com.my
We offer hassle-free Mac repairs. Our tagline says it all: “Simplify Mac repairs with us” with the commitment focuses on providing convenient solutions for all your Mac-related needs.
Our office is situated at 1Powerhouse in Bandar Utama, Petaling Jaya. If you plan to visit, simply click here for easy directions to our office. It is conveniently accessible by public transport (MRT). Just disembark at Bandar Utama station, take Exit A, follow the signboard instructions and head towards M World Hotel (previously Avante Hotel) and 1Powerhouse.
Alternatively, if you’re within the Kuala Lumpur or Selangor area, take advantage of our dispatch pick-up and drop-off service.
YP Mac Technology ~ Level HN (Level 30) 1Powerhouse, Persiaran Bandar Utama, 47800 Petaling Jaya Selangor, Malaysia.
⏱ Operating Hours
Monday to Friday 10am to 6pm
Saturday 10am to 2pm
Sunday and Public Holiday by Appointment
Radio interview with a local Chinese radio station (CityPlus FM) to learn more about us and what we do!
