Customers must collect or arrange delivery of their hardware(s) within 90 days from the day customers sent to us or collected by us. Failure to do so deem giving up the rights to the hardware(s) ownership.
For a confirmed repair or service job, customers must collect or arrange for delivery back of the hardware(s) within 90 days from the day the hardware is ready to be collected. Failure to do so is deemed giving up the rights to the hardware(s) ownership. No cancellation of repair or service is allowed after repair or service has been confirmed by the customer.
By handing over the hardware(s) to us, customers have accepted the terms and conditions (No.1 and No.2 as above).
[tek_sectiontitle st_title=”How we work” st_title_tag=”” st_subtitle=”We strive to meet the needs of our customers and provide you with quick and timely service.” st_subtitle_decoration=”” st_subtitle_size=”18px” st_separator_enable=”separator_on” st_separator_position=”below_title” st_separator_style=”solid-line” st_separator_width=”sep-border-width-2″ st_text_align=”text-center” st_width=”st_6_columns” css=”.vc_custom_1666444471350{margin-bottom: 70px !important;}”]
[tek_sectiontitle st_title=”Frequently asked questions” st_title_tag=”” st_subtitle=”Here are some answers to questions we think you might have. If your questions isn’t answered here feel free to contact us.” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_subtitle_size=”18px” st_separator_enable=”separator_on” st_separator_position=”below_title” st_separator_color=”#ffffff” st_separator_style=”solid-line” st_separator_width=”sep-border-width-2″ st_text_align=”text-center” st_width=”st_6_columns” css=”.vc_custom_1657766962252{margin-bottom: 60px !important;}”]
1. How long does it take for a typical repair?
Parts replacement usually can be done on the spot or next working day while logic board repair will take between three to seven days.
2. Do you offer any type of warranty on your repairs?
Yes, parts warranty vary between three months to one year depending on the part, the detail will be provided during the price quote.
3. Will I lose any information on my device?
No except your hard drive is faulty, best effort will be given to leave all your data untouch. We do not require your login password to carry out any hardware repair.
4. Do I need to make an appointment?
Our office is open from 9am to 7pm on weekdays and from 9am to 2pm on Saturdays. On Sundays and public holidays, we are available by appointment only. Please kindly inform us in advance before you arrive to ensure that we will be available to assist you at the office
5. Why choose us over others?
Most of the parts we have ready in stock so there is no time wasted on waiting for parts.
Our turnaround time is between one day to seven days while service centre will at least need seven to fourteen working days.
We can do single part replacement while service centre does not.
We ourselves are Mac users as well so we can easily relate to problems that you might be facing.
We provide board repair service which service centre does not provide.
We provide on site repair/diagnose/pick up while service centre don’t , we cover KL and Selangor areas. We do this daily 9am to 7pm.
[tek_sectiontitle st_title=”Client reviews” st_title_tag=”” st_subtitle=”Look through some of our reviews below and let our customers assure you that we are the best at what we do.” st_subtitle_decoration=”” st_subtitle_size=”18px” st_separator_enable=”separator_on” st_separator_position=”below_title” st_separator_style=”solid-line” st_separator_width=”sep-border-width-2″ st_text_align=”text-center” st_width=”st_6_columns” css=”.vc_custom_1657766975052{margin-bottom: 50px !important;}”]
[tek_reviews rw_author_name=”Douglas Ho” rw_author_desc=”August 23, 2020″ image_source=”media_library” rw_review_message=”Unlike other typical stern technicians, Kevin is one of the kind who would advise you accordingly based on their expertise, some more he would kawan and layan you, highly recommended.” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Ang Ai Ai” rw_author_desc=”June 7, 2020″ image_source=”media_library” rw_review_message=”My first engagement with Kevin was prob more than a year ago sourced from a FB page. I was most pleasantly attended to by a very friendly, prompt and professional service. Kevin is very knowledgable and accomodating. His prices are also very affordable. Highly recommended. I need not look elsewhere for all my Macs services and repair. Keep up the good work Kevin! My rating for them ⭐️⭐️⭐️⭐️⭐️ 👍” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Driv Loo” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”Kevin & the team is really nice, fast response, and very helpful. Thanks buddy~ 👍” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Encik Ryunosuke” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”I don’t usually give reviews, but they deserve this for their tip top service! Sent my iMac to Kevin during pkp and still his team manages to repair it within few days even though his initial timeline was 2 weeks. Everything looks good after service and he even gave few tips & advice with my other machines. Totally recommended. Keep it up guys!” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Atheera Ruzaidin” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”My classmate recommended me to take their service. I’m very happy and satisfied with the service provided. I was attended by Kevin and I must say I feel like I’ve been assisted by my own friend. That’s how friendly he is! I sent my macbook pro 15“ for repair early this year and now my macbook is up and running as usual! I totally recommend 👍🏼” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Keith See Thoo” rw_author_desc=”March 6, 2020″ image_source=”media_library” rw_review_message=”I have no words. Kevin and his team exceed expectations in every possible area, providing fantastic customer service that’s also cost effective.
My Macbook Pro is as good as new. All for a fraction of the cost for the same services offered elsewhere.
YP Mac is honest, efficient, and persistent in providing you with updates.
[tek_sectiontitle st_title=”Get in touch” st_title_tag=”” st_subtitle=”YP Mac Technology (002483623-W)
Unit H11 Level Horizon Penthouse
1 Powerhouse
No 1 Persiaran Bandar Utama
Bandar Utama 47800 Petaling Jaya Selangor
Operating Hours:
Weekdays: 9am to 7pm
Saturday: 9am to 2pm
Sunday and Public Holiday: By appointment only
