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Terms & Conditions
1. Checking Process: The checking process takes between 1 to 7 working days. Once we provide the results, you must decide within 14 days whether to go ahead with the repair or cancel it. If no decision is made within this time, you will lose the rights to the item(s).
2. Checking Fee: Checking is not free. The fee depends on how complicated the process is and how urgent you need it. The fee ranges from RM0 to RM100.
3. Collecting Repaired Items: After the repair, you have 14 days to collect your item(s) or arrange delivery. If not collected, you will lose the rights to the item(s). If you choose to leave the item(s) with us after repair, a storage fee of RM10 per day will apply. Once you confirm the repair, no cancellation is allowed.
4. Payment: Full payment is required either when collecting or before delivery. We do not accept “transfer later” as a payment option.
5. Data Loss: YP Mac Technology is not responsible for any data loss. It’s the customer’s duty to back up their data.
6. Cosmetic Damage: YP Mac Technology is not liable for any cosmetic damage such as dents, knocks, or scratches on the device.
7. Agreement to Terms: By accepting this Service Note, you agree to all the terms. If you disagree with any terms, you must inform us within 24 hours of receiving this note, otherwise we assume you have accepted them. Last updated: 5 October 2024.
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1. How long does it take for a typical repair?
Parts replacement usually can be done on the spot or next working day while logic board repair will take between three to seven days.
2. Do you offer any type of warranty on your repairs?
Yes, parts warranty vary between three months to one year depending on the part, the detail will be provided during the price quote.
3. Will I lose any information on my device?
No except your hard drive is faulty, best effort will be given to leave all your data untouch. We do not require your login password to carry out any hardware repair.
4. Do I need to make an appointment?
Our office is open from 9am to 7pm on weekdays and from 9am to 2pm on Saturdays. On Sundays and public holidays, we are available by appointment only. Please kindly inform us in advance before you arrive to ensure that we will be available to assist you at the office
5. Why choose us over others?
- Most of the parts we have ready in stock so there is no time wasted on waiting for parts.
- Our turnaround time is between one day to seven days while service centre will at least need seven to fourteen working days.
- We can do single part replacement while service centre does not.
- We ourselves are Mac users as well so we can easily relate to problems that you might be facing.
- We provide board repair service which service centre does not provide.
- We provide on site repair/diagnose/pick up while service centre don’t , we cover KL and Selangor areas. We do this daily 9am to 7pm.
[tek_reviews rw_author_name=”Douglas Ho” rw_author_desc=”August 23, 2020″ image_source=”media_library” rw_review_message=”Unlike other typical stern technicians, Kevin is one of the kind who would advise you accordingly based on their expertise, some more he would kawan and layan you, highly recommended.” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Ang Ai Ai” rw_author_desc=”June 7, 2020″ image_source=”media_library” rw_review_message=”My first engagement with Kevin was prob more than a year ago sourced from a FB page. I was most pleasantly attended to by a very friendly, prompt and professional service. Kevin is very knowledgable and accomodating. His prices are also very affordable. Highly recommended. I need not look elsewhere for all my Macs services and repair. Keep up the good work Kevin! My rating for them ⭐️⭐️⭐️⭐️⭐️ 👍” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Driv Loo” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”Kevin & the team is really nice, fast response, and very helpful. Thanks buddy~ 👍” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Encik Ryunosuke” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”I don’t usually give reviews, but they deserve this for their tip top service! Sent my iMac to Kevin during pkp and still his team manages to repair it within few days even though his initial timeline was 2 weeks. Everything looks good after service and he even gave few tips & advice with my other machines. Totally recommended. Keep it up guys!” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Atheera Ruzaidin” rw_author_desc=”June 4, 2020″ image_source=”media_library” rw_review_message=”My classmate recommended me to take their service. I’m very happy and satisfied with the service provided. I was attended by Kevin and I must say I feel like I’ve been assisted by my own friend. That’s how friendly he is! I sent my macbook pro 15″ for repair early this year and now my macbook is up and running as usual! I totally recommend 👍🏼” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
[tek_reviews rw_author_name=”Keith See Thoo” rw_author_desc=”March 6, 2020″ image_source=”media_library” rw_review_message=”I have no words. Kevin and his team exceed expectations in every possible area, providing fantastic customer service that’s also cost effective.
My Macbook Pro is as good as new. All for a fraction of the cost for the same services offered elsewhere.
YP Mac is honest, efficient, and persistent in providing you with updates.
100% recommended!” rw_show_review_rating=”hide_stars” rw_review_title=”” rw_review_title_color=””]
