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Simplify Guide on How to Unlock Your Disabled iPad

Disabled iPad

Intro to Unlock Disabled iPad

An iPad can become disabled for various reasons, with the most common being entering the wrong passcode too many times. If multiple incorrect passcode attempts more than ten times, the iPad will display a disabled message. This is a security measure to prevent unauthorized access.

Unlock Disabled iPad with a Mac Computer

Before connecting the iPad to a Mac computer, it needs to be in Recovery Mode. Older iPads have a physical Home button, while newer ones don’t. Follow the instructions below to enter Recovery Mode on the iPad.

Power off iPad with the Home Button

Press and hold the Top button until the power-off slider appears. Drag the slider to turn off your device. Connect your iPad to your computer while holding down the Home button. Keep holding it until you see the Recovery Mode screen.

Power off iPad without the Home Button

Press and hold the Top button and the Volume Down button together until the power-off slider appears. Drag the slider to turn off your device. Hold down the Top button until the recovery mode screen appears—a black screen with an image of a cable connecting to a computer.

Once in Recovery Mode, if you are running Mac OS Catalina 10.15 or later, open Mac Finder and select your device under Locations. For Macs running Mac OS Mojave 10.14 or earlier, click the iPad icon in the upper-left corner of iTunes. To check which version of macOS your Mac is running, click here and look under the topic “Determining macOS compatibility for your Mac.”

Next, click “Restore” from the menu. Once the restore is complete, you’ll have the option to restore your iPad from a backup on your Mac computer or set it up as a new device.

Pro Tip 1

If you use your Mac computer to back up your iPad, all your data and information will be restored. However, if you don’t have a backup, you won’t be able to restore (backup) any data, photos, or videos on your iPad. If you use iCloud to back up your iPad, avoid using a Mac computer to restore your iPad. Instead, follow the method below:

Unlock Disabled iPad with iCloud

Use any device and visit the iCloud website. Sign in with your Apple ID (the email address you use for your Apple ID) and password. Once you’re logged in, click on the Find [device] icon and select your iPad from the All Devices list.

iCloud Find My

Then, click on Erase iPad and confirm by clicking Erase again.

iCloud Find My. Erase This Device

After your iPad restarts, enter your Apple ID and password. If you have an iCloud backup saved, you’ll have the option to select it for restoration to your iPad. If you don’t have a backup, proceed to set up your device as new.

To speed up this restoration process, connect to a high-speed internet connection and that your iPad has sufficient battery power.

Pro Tip 2

If you’ve forgotten your Apple ID (email address) or password, you can reset them on the Apple ID official website. However, if you can’t access the email address link with your Apple ID, you can call Apple at 1800-80-6419 (a toll-free number in Malaysia) for help.

Conclusion to Unlock Disabled iPad

If your child is using the iPad, it’s better to set up Parental Controls to limit their usage instead of relying on the passcode, as they might keep trying until the iPad gets disabled.

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